Reference

How ko5000 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO & GoPay transaction dataAccount access & login securityData retention policyYour right to request deletion

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PERLINDUNGAN DATA AKUN

How We Protect and Manage Your Information

Data Encryption

All data transmitted between your device and our servers — including DANA, OVO, and GoPay transaction details — is encrypted via SSL. Your wallet credentials are never stored in plain text on our systems.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. You can clear these at any time through your browser settings without losing your account data.

Data Retention

Account and transaction records are retained for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of what we hold at any time.

Your Access Rights

You have the right to request a copy of your personal data, ask us to correct inaccurate records, or request deletion of your account data where local law permits. Contact support via live chat or email to start that process.

What Data We Collect and Why

ko5000 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the information needed to verify your identity and process your transactions — your name, email address, and the e-wallet identifier you use (DANA, OVO, or GoPay). We collect this because every deposit and withdrawal runs through those wallet rails,

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and accurate account data is what keeps your funds moving to the right place. We also log device and session data — browser type, IP address, and login timestamps — to detect unusual access patterns and protect your account from unauthorised entry. We do not sell
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your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those processors need to complete your transaction. Access to this platform and its data practices is subject to local law and available only in eligible
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regions. If you are accessing from Yogyakarta or Batam, the same data rules apply — your account data is handled consistently regardless of where in Indonesia you connect from.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HUBUNGI TIM KAMI

How to Reach Us About Your Data

Common Questions About Your Privacy at ko5000

These are the questions we hear most often about how your data is handled. If your question is not covered here, our support team is available around the clock through live chat.

We collect your name, email address, and the e-wallet identifier you link — DANA, OVO, or GoPay. We also log your device type and IP address for account security purposes.

Wallet data is shared only with the relevant payment processor to complete your transaction. We do not share it with advertisers or unrelated third parties under any circumstances.

Contact our support team via live chat or email from your registered account. We will compile and send your data summary, typically within a few business days of receiving your request.

Yes. You can request deletion of your account and associated personal data by contacting support. Some transaction records may be retained where required by applicable local regulations.

We retain transaction and identity records for a period after account closure as required by applicable regulations. Once that period passes, your data is removed from active systems.

We use session and preference cookies to keep your account working smoothly. You can clear or block cookies through your browser settings; this will not delete your account or transaction history.

How ko5000 Handles Your Personal Data

How We Protect and Manage Your Information

Data Encryption

Cookie Usage

Data Retention

Your Access Rights

How to Reach Us About Your Data

Common Questions About Your Privacy at ko5000

01 What personal data does ko5000 collect when I register?

02 Is my DANA, OVO, or GoPay wallet information shared with anyone?

03 How do I request a copy of my personal data?

04 Can I ask ko5000 to delete my account data?

05 How long does ko5000 keep my data after I close my account?

06 Does ko5000 use cookies, and can I turn them off?

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